Nokia Middle East and Africa - Ask Nokia

Ask Nokia

Our customer service team is always happy to answer your questions concerning Nokia devices, accessories, software or services. If you do not wish to email Nokia directly, you can also call us at Nokia Careline.

Before sending a query, please check whether you can find the information you need in the FAQ or Discussions sections.

To ensure that we receive your query and that we are able to contact you, fields marked with "*" must be completed.

* Topic:

Subtopic:

Please select the category that most closely matches the topic of your message.

Device:

Providing us with a product's model number helps us to identify your product for more efficient service. To find your phone's model number: Switch off the phone and remove the battery. The model number is printed on the white label inside the phone.

* Message:

* First Name:

* Last Name:

Gender:

* Email Address:

Please enter the email address that our customer support agent should use to communicate with you.

* Re-Enter Email Address:

Mobile Phone Number:

Please enter a mobile phone number where a customer support agent can reach you.

e.g. +9715XXXXXXXX

Online Shop Number:

Operator:

Username:

Do not give your password

Device Serial Number:

Press *#06# on your phone home screen, and enter the 15 digits serial number displayed.

Device Software version:

Press *#0000# on your phone home screen and enter the software version displayed.

Product Code:

Press *#0000# on your phone home screen and enter the product type displayed.
Example: RM-333

Maps Application version:

Maps Application version number can be found in Maps "About" screen in your device

Navigation licenses purchased:

Navigation license region:

Navigation license duration:

Game activation code:

N-Gage Arena Username:

Computer Operating System:

Application name:

Application version:

Connection type:

How do you connect to services. WLAN / 3G / GPRS and any other connection type

MS Communicator Mobile version number:

Open the device’s Application Manager application. Launch the Communicator application, and then select Options > About. See the version shown on About screen.

PC Suite/Nokia Suite software version:

Social Networks version number:

version number can be found in Social Networks application "About" screen in your device

Country:

Send