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Warranty

  1. What kind of warranty does Nokia offer on its products?
  2. How do I know if my Nokia product is covered by warranty?
  3. Is the Manufacturer’s Limited Warranty for Middle East and Africa valid internationally??
  4. Does repairing my product extend the warranty?
  5. What is not covered by the Manufacturer’s Limited Warranty for the Middle East and Africa?
  6. Where can I find an authorized Nokia Care point and what do I need to bring with me?

1. What kind of warranty does Nokia offer on its products?

Nokia offers a limited warranty in most countries covering certain types of repairs for most new products. The warranty varies from 12 to 24 months depending on the country, please check your warranty terms for further details.

Enhancements and accessories are covered for a shorter period of time; the different warranty periods for enhancements and accessories are:

  1. Twelve (12) months for accessories (whether included in the mobile handset sales package or sold separately) other than the consumable parts, accessories, and media listed in (b) and (c) below;
  2. Six (6) months for the following consumable parts and accessories: batteries, chargers, desk stands, wired headsets, cables and covers; and
  3. Ninety (90) days for the media on which any software is provided, e.g. CD-rom, memory card.

2. How do I know if my Nokia product is covered by warranty?

The availibility of Nokia warranty service in the Middle East and Africa area may vary from country to country and/or depending on the product. In order to determine the availibility of Nokia warranty service, please contact the Nokia authorized service company. If Nokia warranty service is not available, your warranty terms may vary and third parties may be responsible for providing you with warranty service.

For further details you can contact your local Nokia Care Point. You can find Care point address and contact information from your local Nokia Web site: select your location from the drop-down menu at the bottom of Repair.

3. Is the Manufacturer’s Limited Warranty for Middle East and Africa valid internationally?

This Limited Warranty is valid and enforceable in the country where you have purchased the Product, provided that (i) Nokia has intended the Product for resale in that particular country, and (ii) Nokia warranty service is available in that country.

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4. Does repairing my Nokia product extend the warranty?

As far as the national laws permit, repairing the product does not extend or otherwise affect the warranty period. However, part(s) repaired or replacement product(s) provided during the warranty period will be warranted for the remainder of the original warranty period or for sixty (60) days from the date of repair or replacement, whichever is longer.

5. What is not covered by the Manufacturer’s Limited Warranty for the Middle East and Africa?

The Manufacturer’s Limited Warranty for Middle East and Africa does not cover user manuals or any third party software, settings, content, data or links, whether included or downloaded in the product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by the end user.

In addition the Manufacturer’s Limited Warranty for Middle East and Africa does not cover:

  • Normal wear and tear
  • Defects caused by rough handling
  • Defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by Nokia and/or
  • Other acts beyond the reasonable control of Nokia
  • Defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied by Nokia or was used otherwise than for its intended use.
  • Defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.
  • If the Product has been opened, modified or repaired by anyone other than an authorized Care point, if it is repaired using unauthorized spare parts or if the Product's serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way and this shall be determined in the sole discretion of Nokia.
  • If the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.

6. Where can I find an authorized Nokia Care point and what do I need to bring with me?

In order to get the repair or service covered by the Manufacturer’s Limited Warranty for Middle East and Africa, bring the product together with the original proof of purchase to an authorized Nokia Care point within the time period stated in the warranty.

You can find Care point address and contact information from your local Nokia Web site: select your location from the drop-down menu at the bottom of Repair.

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